FAQ

If your question is not sufficiently addressed below, please contact us at cri@bsd.uchicago.edu

How do I get an account? 

Please visit our accounts request page.

How do I change my password? 
  •        BSD passwords, used to access our new CRI resources, are changed here.
  • CRI passwords, which are used for REDCap and accessing old CRI labshares, can be changed here.
  • If you have forgotten your password, or are unsure which option you require, please e-mail CRI Support
What is REDCap? 

REDCap is a self-managed, secure, web-based solution that is designed to support data collection strategies for research studies. This easy to use and intuitive tool provides functionality and features to enable researchers rapidly to develop databases for collecting and managing research data.  Read more.

Where are you located?

Our offices are located on the University of Chicago campus, McGiffert House, 5751 S. Woodlawn Avenue, Chicago IL 60637.  To reach us, please e-mail cri@bsd.uchicago.edu

How can I get help?

Please refer to the People page to reach our leadership.

For questions about the CRI, e-mail cri@bsd.uchicago.edu

For REDCap questions, e-mail support@rt.cri.uchicago.edu

For technical questions about CRI resources and services, e-mail support@rt.cri.uchicago.edu

Can I store my data with you?

We have several storage options available to you now, with more on the horizon.  For specifics, read more at Computational Resources.

What tools do you have to help me analyze my data?

We have been growing our tools and resources and welcome your input.  To see what tools are available now, read more about our Bioinformatics Core and Computational Resources.

Where is your data center located? 

The CRI’s new data center is located at 6045 S. Kenwood Avenue. Our servers are physically secure in a locked, well-ventilated facility fitted with an electronic alarm system. Read more about the 6045 Data Center here: Data Center Services – Data Center.

How can I learn to use CRI resources more effectively?

We would be happy to schedule a consultation meeting if you should encounter any difficulties with our services. The CRI also periodically offers live presentations of our computational resources for our users. For more information, please see Training.

How do I acknowledge the CRI in a grant or paper?

Please see Acknowledge for language to use when acknowledging the CRI, Clinical Research Data Warehouse, and REDCap.