The CRDW team is currently experiencing significant delays in data turnaround time for fee-for-service data requests. Due to increased demand and resource constraints, the expected delivery timeframe for data fulfillment is now 10 to 12 weeks from the execution of a Service Level Agreement (SLA).
We understand the importance of timely data access and apologize for any inconvenience this may cause. Our team is actively working to improve processing times while ensuring the quality and accuracy of our data services.
We appreciate your patience and cooperation during this period. We will provide an announcement when service times return to baseline. If you any questions or require further clarification, please contact CRI Management at cri@bsd.uchicago.edu.
