ACCOUNTS & PASSWORDS
NEW USERS
New users can log in to REDCap with their University issued CNetID. To lookup your CNetID, go to the site WhoAmI. For assistance, please contact REDCap Support.
EXTERNAL ACCOUNTS
To request accounts for users from external collaborating institutions, fill out the BSDIS Collaborator Account Request Form. The BSDIS Help Desk will follow up on this request.
ADDING A USER TO A PROJECT
First, check to see if you have access to your project’s User Rights page which is on the left-hand side Applications menu. If you don’t have access, contact REDCap Support or check with other project user who may have access to the page to grant you access.
Next, click on the Add new user box and begin typing your user’s name. Select it once it appears in the list. Click on Add with custom rights. Click on the boxes of the rights to be assigned. Click on Add user.
If you don’t see the user listed, there are two possible reasons:
- The user has never logged in: Ask them to log in to REDCap with their CNETID and setup their profile (name and email address). Once they have completed their profile, you should be able to find and select their username.
- The user’s access is suspended: Their account may have been suspended due to inactivity. Contact REDCap Support to have their access reinstated.
*Note, if your project has User Roles set up, make sure to add the user to the appropriate role if necessary.
PASSWORD RESETS
Passwords are not stored or managed by REDCap.
To reset your password, visit the My Account site. Click on “Reset Password”. Enter your CNetID. Click Next. Choose security question. Click next. Authenticate with DUO. Create password or passphrase. Confirm password or passphrase. Submit.
If you need further help, contact the following help desks based on your account type:
