ACCOUNTS & PASSWORDS
NEW USERS
New users can log in to REDCap using either a BSDAD or UCHAD account (use only one account).
If you do not have either account, a BSD sponsor may request an account for you by filling out the BSDIS Collaborator Account Request Form. The BSDIS Help Desk will follow up on this request. CNET accounts do not allow access to REDCap.
EXTERNAL ACCOUNTS
To request accounts for users from external collaborating institutions, fill out the BSDIS Collaborator Account Request Form. The BSDIS Help Desk will follow up on this request.
ADDING A USER TO A PROJECT
First, check to see if you have access to your project’s User Rights page which is on the left-hand side Applications menu. If you don’t have access, contact REDCap Support or check with other project user who may have access to the page to grant you access.
Next, click on the Add new user box and begin typing your user’s name. Select it once it appears in the list. Click on Add with custom rights. Click on the boxes of the rights to be assigned. Click on Add user.
If you don’t see your user listed in the Add new user box, there are two possible reasons:
- If you do not find the user listed, and they have logged in before, their access may be suspended due to inactivity. Contact REDCap Support to have their access unsuspended.
- If they have never logged into REDCap, ask your user to log in and set up their profile with the following form. Once set up, you should be able to find and select their username in the Add new user box.
*Note, if your project has User Roles set up, make sure to add the user to the appropriate role if necessary.
**Please do not enter the user’s email address in the Add new user box, as this will not grant them access.
PASSWORD RESETS
Passwords are not stored or managed by REDCap. To request password help, visit the UCMIT Password Reset Self-Service site. If you need further assistance, depending on your account type, contact the following help desks:
• internal accounts (BSDAD or UCHAD) – visit the UCMIT Service Now Portal or call 773-702-3456.
• external accounts (t.cri.____ or t-9____) – email bsdis@bsd.uchicago.edu or call 773-834-4000.