Friday, May 15th 8:00PM CST: REDCap has been successfully transitioned to the Okta/CNetID login method. Going forward, please use your CNetID and password through Okta authentication when accessing REDCap. If you are experiencing any problems logging in or notice anything unexpected, please contact REDCap Support at redcap@uchicago.edu so we can address it promptly. Thank you for your patience and support during this transition.
Below are Frequently Asked Questions (FAQs) to help our REDCap user community navigate this transition:
1. What is Okta?
Okta is the University’s secure identity and access management platform. It provides single sign-on (SSO) capabilities, allowing users to access multiple applications, now including REDCap, using one set of credentials (your CNetID).
2. What is a CNetID?
A CNetID is your University-issued username used to access central University systems and services. It will now be the standard login credential for REDCap as well.
3. What is changing?
Login access to REDCap will no longer utilize BSDAD or UCHAD active directory credentials. Instead, users will log in using their University CNetID through Okta authentication.
4. Why is the REDCap login method changing?
REDCap login method is moving to CNetID login via the University’s Okta platform to ensure a more secure, centralized, and consistent login experience, as well as to align with University-wide identity standards.
5. Who is affected by this change?
All University of Chicago and Medical Center REDCap users, including external account collaborators, will be affected. Survey participants will not be impacted (as survey links do not require logging in).
6. How do I log in to REDCap after this change?
Users can continue to access REDCap through the login page: https://redcap.uchicago.edu/. Users will be redirected to the University’s Okta login screen, where they will log in using their CNetID to gain access to REDCap.
7. Where can I look up my CNetID?
Navigate to the WhoAmI website https://cnet.uchicago.edu/WhoAmI/, select Name from the Search on dropdown, enter your first and last names, and hit enter.
8. Do I need to take any additional steps before or after the transition?
No, all existing active user accounts (BSDAD, UCHAD, external collaborator) were mapped to their corresponding CNetID ahead of this transition.
9. What if I have login issues after the transition?
Contact REDCap support at redcap@uchicago.edu with any initial issues. If we determine the issue is not related to the Okta transition (such as a disabled CNetID or an expired password), we will redirect you to the appropriate service desk (UCMIT Service Now Portal or BSDIS Service Desk) for additional account assistance, as REDCap Support does not own or manage CNetID accounts or passwords.
10. I am able to log in with my CNetID, but I no longer see My Projects.
Contact REDCap support at redcap@uchicago.edu with your previous account (BSDAD or UCHAD) and your CNetID so that we can transition your projects asap.
11. Is the external collaborator account request process changing?
No, all new account requests for external collaborators should still be submitted through the BSDIS Service Desk’s Collaborator Account Request website: https://collab.bsd.uchicago.edu/. Please contact the BSDIS Service Desk at bsdis@bsd.uchicago.edu or 773-834-4000 for help with new account requests.
12. Where can I stay updated on this transition?
We encourage you to stay informed by visiting this same page for further communications regarding this transition.
