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REDCap Support Email Address Change

By November 9, 2023News, REDCap

Details: This is to inform our UChicago REDCap user community of a change to our REDCap Support email address. On December 1st, the new email address will change to Please use the new email address for your support requests or inquiries. Support requests generated within REDCap (production moves, project changes, etc.) will automatically use the new email address. The ‘Contact REDCap Administrator’ blue button in the lower left corner of your projects will also use the new address. Please kindly refrain from directly emailing our REDCap Administrator’s Outlook email address, as our goal is to offer a single point of contact with allowing us to improve service delivery, streamline workflows, and measure metrics.

Who Is Affected: All University of Chicago REDCap users (including external collaborators)

A note on password help: Passwords are not managed by REDCap Support. For BSDAD or UCHAD password help, please visit the UCMIT Service Now Portal or for external collaborator account password help, please email BSDIS at

Questions, comments, feedback? Please contact us via our REDCap Inbox.

Thank you for your support and continued use of REDCap!

(Post Date: 11/9/23)