Julissa Acevedo

We are implementing an important update to enhance the security and reliability of our login process. In the near future, all users will transition to signing in with their CNetID or UCMED account via the University’s Okta authentication platform.

This change will:

• Strengthen account security through Okta’s enterprise-grade identity management.
• Simplify access with a single unified account for all associated services.
• Improve the overall user experience with modern authentication standards.

All University of Chicago and Medical Center REDCap users, including external collaborators, will be impacted. All existing user accounts (UCHAD, BSDAD, external collaborator) will be mapped and migrated to a CNetID or UCMED as part of this update. REDCap survey participants will not be impacted.

For most users, no immediate action is required at this time as we were able to successfully map your account and projects.

However, we will be sending a REDCap survey via email to a select list of users in order to confirm your CNetID or UCMED information. If you receive the survey, your account was unable to be mapped. You will have until Friday 12/5/25 to complete the survey. You will be reminded 1 week prior and 1 day prior to the survey closure. If you do not respond to the survey within the allotted time frame, your identity and projects will not be mapped, and you will lose access to REDCap when we cutover to Okta.

We will provide detailed instructions and a transition timeline on Monday 1/5/26 to ensure a smooth and seamless changeover. We encourage you to stay informed by checking this news page or the REDCap login page for further communications regarding this update.

Thank you for your continued support as we work to improve account security and access for all users. Please contact REDCap Support with any questions or concerns.

Event: REDCap Scheduled Downtime
Date/Time: Friday, July 25th, 2025, 5PM-6PM CST
Reason: The application will be down for scheduled maintenance.
Who Is Affected: All University of Chicago REDCap users, including non-UChicago external collaborators, mobile app users, API users, survey participants.
Impact: REDCap will be unavailable during this downtime. Unavailability is defined as:

• Survey links will be inaccessible and will display a ‘REDCap is offline’ message when clicked on.
• Survey emails and Alerts & Notifications will be halted until the maintenance is complete.
• API activity will be halted until the maintenance is complete.
• Mobile app users are strongly encouraged to sync any data on their devices back to their REDCap project before the maintenance begins. Although not recommended, offline data collection may continue in the app during the maintenance, however the online sync process will not be available until the maintenance is complete.

Updates: A message will be posted on this page confirming the maintenance completion and system availability.
Questions? Please email REDCap Support.

Monday June 16th 8:00AM CST – REDCap may continue to experience sporadic page loading issues whereby a page may stop working or keep processing with no completion, including this login page. If you continue to encounter this issue, 1) disable all your browser extensions, 2) open an incognito window, 3) log into and work in REDCap via the incognito window. If this does not solve the issue, please contact REDCap Support and include the browser version, page URL, and the error time. Thank you for your continued patience and cooperation!

Saturday 11/9/24 7:00AM CST: REDCap is back online and available for use. Please view the new features and functionality here. We sincerely apologize for the inconvenience this outage caused and appreciate your patience while we restored service. Please contact REDCap Support with any further questions. Thank you.

Event: REDCap Scheduled Downtime and Upgrade

Date/Time: Wednesday, November 6^th, 2024, 5PM-7PM CST

Website: https://redcap.uchicago.edu

Reason: The REDCap application will be upgraded to a newer version of the software.

Who Is Affected: All University of Chicago REDCap users, including non-UChicago external collaborators, mobile app users, API users, survey participants.

Impact: REDCap will be unavailable during this downtime. Unavailability is defined as:

• Survey emails and Alerts & Notifications will be halted until the upgrade is complete.
• Survey links will be inaccessible and will display a ‘REDCap is offline’ message when clicked on.
• API activity will be halted until the upgrade is complete.
• Mobile app users are strongly encouraged to sync any data on their devices back to their REDCap project before the upgrade begins. Although not recommended, offline data collection may continue in the app during the upgrade, however the online sync process will not be available until the upgrade is complete.

Updates: A message will be posted on the REDCap login page confirming the upgrade’s completion, along with details of the newest features and improvements.

Questions? Please email REDCap Support.

REDCap has been successfully upgraded to version LTS 14.5.15. Details of the newest features and improvements can be found here. We hope you enjoy the newest functionality. Please contact REDCap Support with any questions.

The following is a summary of improvements being made on Wednesday, October 16th, 2024 for the handling of outgoing REDCap email messages.  There will be no application downtime needed for these improvements, as they will happen on REDCap’s back-end email message handling setup.

All University and UCMC REDCap users including external collaborators who send email messages within REDCap will be affected. This includes email messages sent as part of:

• Survey Invitations (both manual and automated, and reminders)
• Alerts & Notifications
• Survey Confirmations

The need for these improvements comes from email providers blocking emails whose ‘From:’ address does not match the domain name of the REDCap server (e.g., sending an email from user@uchospitals.edu from the server https://redcap.uchicago.edu). The following email address domains are now permitted to send email messages from our REDCap server, therefore, no blocked messages should occur going forward:

• uchicago.edu
• uchospitals.edu
• uchicagomedicine.org
• bsd.uchicago.edu
• (department).bsd.uchicago.edu
• dacc.uchicago.edu
• radonc.uchicago.edu
• ingalls.org
• chapinhall.org

All other email address domains (not in the list above) will have no-reply-redcap@uchicago.edu as the ‘From:’ address (although the message will still have the ‘Reply-To’ value as the sender). This piece will mostly affect, for example, multi-site studies where external collaborators (e.g., Rush, Mayo, etc) are sending email messages from within UChicago REDCap projects.

Lastly, as a general rule to improve email delivery to inboxes, please refrain from sending email messages from external email accounts (e.g., Gmail, Yahoo, etc.) and instead always use an institutional email address.

Questions? Issues? Please email REDCap Support.