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REDCap Downtime and Upgrade

By April 28, 2023News, REDCap

Event: REDCap Scheduled Downtime and Upgrade

Date/Time:Monday, May 1st, 2023, 5PM-7PM


Reason: An urgent upgrade to a newer version of the software is required to apply critical security fixes issued by REDCap.

Who Is Affected: All University of Chicago REDCap users, including non-UChicago external collaborators, mobile app users, API users, survey participants.

Impact: REDCap will be unavailable during this downtime. Unavailability is further defined as:

  • Survey emails and Alerts & Notifications will be halted until the upgrade is complete.
  • Survey links will be inaccessible and will display a ‘REDCap is offline’ message when clicked on.
  • API activity will be halted until the upgrade is complete.
  • Mobile app users are strongly encouraged to sync any data on their devices back to their REDCap project before the upgrade begins. Although not encouraged, offline data collection may continue in the app during the upgrade, however the online sync process will not be available until the upgrade is complete.

Updates: As soon as the upgrade is complete, communication will go out confirming its completion, as well as details of the newest features and functionality which are also part of this upgrade.

 Please email UChicago REDCap Support.